Merger of two business units within a Leading Irish Financial Services organisation

• As part of a strategy for future growth into the UK, it was decided to merger the Irish and UK operations into a single centre of excellence, based out of Dublin, which would support both markets going forward.
• SolutionEnable partnered with the senior management of both business units to put in place a Change Programme, which transitioned all functions over a 6 month period, and put in place the structures and governance to support the business going forward.  All aspects of the programme fell within the managemente responsibility, including staff communication, governance, compliance, taxation, and staff re-deployment.
• The merger completed successfully, with a 20% improvement in operational capacity, and was the basis for the launch of a new niche payment solution in the UK in 2007.

An International Insurance solution provider

• The Irish division of our client wanted to implement a suite Strategic Systems in Ireland. This encompassed a full replacement of both front-end underwriting and back-end accounting systems (from a suite of legacy AS400 applications) and the first full decommissioning of legacy systems in all regions in Europe. Our client also wanted to convert the data from the legacy system to the new database.
• The project consist of modifying the front-end underwriting and claims applications to accommodate the Irish business' requirements; and converting the data from the legacy system to the new database. The project totaled 20 man-years over 18 months and involved working very closely with the business users and management in Dublin, London and the US.

The Irish division of a pan-European insurance group

• The company wanted to define a strategy for improving their relationships with the distributor community and, ultimately, their customers. The initiative consisted of a number of projects operating within a programme of work. To support the overall Group Distribution Strategy (GDS), a strategic Management Information System (MIS) infrastructure was required.
• A team of 120 professionals were engaged over 18 months to build and implement a new Group Pension Administration system. This programme was of critical business importance as it was the enabler to allow the company to split from the UK parent. The implementation had a number of components to the architecture as well as adaptation of new technology and processes. In summary, the solution addressed policy information using Life400, member and group processing was developed in client server and web technology. The system was entirely integrated. The programme included a large-scale data conversion from the parent company’s legacy IBM mainframe system.

The Irish division of a pan-European insurance group

• The company wanted to undertake a mission critical Programme to design and implement a Web based workflow enabled solution to bring all new business processing onto a new platform. The final solution needed to improve services to intermediaries and to bring efficiency to both front and back office processes.
• The main challenge of this project was to design and implement a solution that is delivered within constraints of a fixed budget and timeframe while ensuring that IT and Business communities are satisfied and the business benefits can be achieved. The final solution included consolidation of Life & pension, increased channel value by reducing cost of sales through broker channel and automated costly and error prone processes by integrating the user facing front-end with a Workflow engine The technical challenge included establishing a new Internet architecture that lay the groundwork for future systems.

A Bancassurance Organisation

• Our client wanted to define and implement a solution to improve the quality of their customer services and to increase their responsiveness to customer queries.
• The project focused on definition and implementation of a new solution to improve the responsiveness of call centre operatives. The key emphasis of this project was to establish a seamless integration of processes, information and conversations with customers

The UK largest Mortgage Lender

• To build a bank based on a radical new proposition in dramatic timescales – from a Greenfield start to a full implementation in 10 months
• To create a capability that allowed a fully integrated bank to go to market in less than one year. The initial phase was to implement IT and business capability and to launch a telnet bank. It took ten months and 500 man years of effort to achieve this target. The second phase of this Programme was to use the existing business and It platform to launch of an Internet bank. This was achieved in less than four months. The overall solution included implementation of exposure systems for all Retail banking products, a full functional Call Centre, printing and distribution facilities as well as simplifying and automating banking processes. The technical solution was based on Java, XML, ASP, Oracle