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In a competitive environment, all organisations face a challenge of reducing operational costs while improving the quality of their service to their customers. To achieve this we often focus on eliminating waste. However, the interpretation of waste is not absolute. As an example, bureaucratic structures and processes were seen as a necessity to manage organizations, but they are now considered as waste.
We consider organisations as a dynamic network of commitments that is designed to satisfy the customer; any action that does not contribute to delivery of quality service to customers is potentially wasteful.
To eliminate waste we look at your organisation from the point of view of your customer (internal & external). The best place to find waste is where you are either creating dissatisfied customers, or where your actions are not contributing to satisfying your customers. We have combined this perspective with well-proven BPR practices to establish our own methodology for Business Improvement, BIE™.
We have combined our perspective on waste with well-proven BPR practices and have established our own method to Business Improvement.
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